victorr
08-03-2010, 09:37 AM
Please read requirements before applying...thanks!!
Reply to: [email protected]
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Position for Technical Support, Automotive Diagnostic Scan Tools
We have an opening in our Technical Support department. If you are a professional and would like to come join our growing company, please read the requirements in full before submitting your resume. We work in a challenging environment where client’s needs are always met – even if we need to walk the extra mile to make things happen.
Who we are and what we do:
For more info: http://www.launchtechusa.com
Founded in 2003, Launch Tech USA headquartered in Los Angeles, California has become a serious competitor in the US Automotive aftermarket. Our products are developed and manufactured by Launch Tech Co., Ltd. ("Launch China"), a public company headquartered in China. Launch’s product lines are vast. What you will be involved with is the diagnostic line of automotive scan tools.
The Position:
As part of our Technical Support staff, you will be assigned to be the desktop support for our customers on the field. Typically, these customers are automotive technicians who are not too computer savvy. You will need to have patience and the ability to deal with sometimes irate persons. As a starting point, your job will be to walk them through our registration, download, and update process, and sometimes, through basic MS functions (opening new folders, mouse functionality, saving in folders, driver installs, etc.). As you progress through the training cycle, you will be tasked to also walk them through the menus of our scan tool (specifically through processes such as module coding of instrument clusters, airbags, etc. and reset of basic settings (throttle body relearns, steering angles sensor settings, etc.)
RESPONSIBILITIES:
• Walk clients through our Product Registration Process
• Walk clients through our Product Download Process
• Walk clients through our Software Update Process
• Walk clients through essential functions within our scan tool
• Troubleshoot issues with client’s download files, ensuring they have followed and completed the download process satisfactorily.
• Be able to provide support for MS/PC applications, as they pertain to our product’s usage and functionality.
• Troubleshoot O/S issues, as they pertain to our product’s usage and functionality.
REQUIREMENTS:
• 3 years combined Automotive Technician experience and/or Tech School training
• VERY strong, hands-on, experience with Diagnostic Scan Tools, experience with LAUNCH Scan Tools is a plus.
• VERY strong, hands-on, knowledge of basic PC and O/S operations
• Detail oriented with the ability to multi-task
• Strong interpersonal skills and warm personality
• Punctual and process-oriented
• Ability to work well under pressure
Location: Ontario, CA
Compensation: $12-15, DOE
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.
Reply to: [email protected]
~~~~~~~~~~~~~~~~
Position for Technical Support, Automotive Diagnostic Scan Tools
We have an opening in our Technical Support department. If you are a professional and would like to come join our growing company, please read the requirements in full before submitting your resume. We work in a challenging environment where client’s needs are always met – even if we need to walk the extra mile to make things happen.
Who we are and what we do:
For more info: http://www.launchtechusa.com
Founded in 2003, Launch Tech USA headquartered in Los Angeles, California has become a serious competitor in the US Automotive aftermarket. Our products are developed and manufactured by Launch Tech Co., Ltd. ("Launch China"), a public company headquartered in China. Launch’s product lines are vast. What you will be involved with is the diagnostic line of automotive scan tools.
The Position:
As part of our Technical Support staff, you will be assigned to be the desktop support for our customers on the field. Typically, these customers are automotive technicians who are not too computer savvy. You will need to have patience and the ability to deal with sometimes irate persons. As a starting point, your job will be to walk them through our registration, download, and update process, and sometimes, through basic MS functions (opening new folders, mouse functionality, saving in folders, driver installs, etc.). As you progress through the training cycle, you will be tasked to also walk them through the menus of our scan tool (specifically through processes such as module coding of instrument clusters, airbags, etc. and reset of basic settings (throttle body relearns, steering angles sensor settings, etc.)
RESPONSIBILITIES:
• Walk clients through our Product Registration Process
• Walk clients through our Product Download Process
• Walk clients through our Software Update Process
• Walk clients through essential functions within our scan tool
• Troubleshoot issues with client’s download files, ensuring they have followed and completed the download process satisfactorily.
• Be able to provide support for MS/PC applications, as they pertain to our product’s usage and functionality.
• Troubleshoot O/S issues, as they pertain to our product’s usage and functionality.
REQUIREMENTS:
• 3 years combined Automotive Technician experience and/or Tech School training
• VERY strong, hands-on, experience with Diagnostic Scan Tools, experience with LAUNCH Scan Tools is a plus.
• VERY strong, hands-on, knowledge of basic PC and O/S operations
• Detail oriented with the ability to multi-task
• Strong interpersonal skills and warm personality
• Punctual and process-oriented
• Ability to work well under pressure
Location: Ontario, CA
Compensation: $12-15, DOE
Principals only. Recruiters, please don't contact this job poster.
Please, no phone calls about this job!
Please do not contact job poster about other services, products or commercial interests.