DTM autobody's customer service sucks balls.

[Treyzian]

they should be dude. i'll make sure none of my friends or family would ever go there again.

Got my car. Not too happy with the result. Paint matching is ok. Bumper is ok. Never coming back there.

Thanks for the review/info, do you have any pictures by any chance?

I wouldn't be surprise if there using some of your cars for there benefits

You should be a little careful throwing that around. Without any solid evidence, that's borderline libel.

[davey111483]

I'll take some pictures later. It's not finished though my side underboards are unpainted.

[TyCIX]

Glad this thread is here. I was going to go there to get a bumper painted.

[evo_jfa]

I'll recommend picture to have a better inform decision. I think customer experience didn't start smooth as it should. that could cause feedback could be blur...

[DTM Autobody]

I wouldn't be surprise if there using some of your cars for there benefits

Sorry but I've worked here at DTM for 3+ years and have never seen something like this happen.

Got my car. Not too happy with the result. Paint matching is ok. Bumper is ok. Never coming back there.

Your original PM to us you specifically inquired about painting the bumper and the side skirts only. You did not notify us until last minute about underboards.
You also never mentioned anything about a paint scheme.

they should be dude. i'll make sure none of my friends or family would ever go there again.

I ended up paying more and the kit wasn't even done. Will pick up the car tomorrow instead with the side underboards unpainted since it wasn't included with the price. They will not tell you what's included or not after I told them the first time to paint the center piece of the bumper black and the side underboards black as well, now they told me the additional $100 they asked was just for the front piece and the underboards an additional $150. Jung autobody quoted me $700 for the entire thing and the reason I went to DTM is because kelvin quoted me $625 but I ended up paying $755 with an unpainted side underboards. And to make it worse I don't know what they did to my tein EDFC controller for some reason it wouldn't turn on it would just beep they might have forgotten to reconnect one of the wires running on the side panels. I wouldn't recommend this shop to anybody. Go somewhere else, their paint job isn't exceptional anyways. Any backyard paint shop can do that kind of job.

Your opinions are always helpful but, here is some proof to everyone of what really went down.

The PM's on SocalEvo:



Now this is our shop's email conversation with him:






So if everyone that liked this thread that was started by OP read thoroughly through this conversation. OP didn't even know that his underboards came prepainted already and complained to me when we never agreed to painting the underboards. OP's original Pm was to paint Sideskirts and Front bumper paint scheme was never mentioned until last minute. The photos you emailed to us did not even show gloss black underboards.

[keenooo]

Although the previous owner of my car got a custom paint job at DTM and the paint looks good, but without good customer service means no happy customers. Thanks for the review.

[Treyzian]

Then they questioned me regarding the side under boards and the front lip not included with the agreed price. But eventually I told them we agreed on paint and install of the entire kit.

According to the screenshots of the PM's and E-mails, you did not specifically request the lip and underboards be painted. I can see that being a problem as you want them in black. This was not DTM's fault, as you didn't specify or even mention the lip and underboards in the original PM's.

As for the rest, ie. the shotty quality of service, and the "iffy" paint matching, that would be DTM's problem.

Any pictures of the quality of the paint?

[davey111483]

^well the lip is part of the varis bumper. You can never install the lumper without the lip since there was no bottom piece just the lip. The varis came with an underboard everybody knows that except for DTM apparently. Don't put the blame on me bro since the communication is really bad. They never told me till the last minute that the side underboards are not going to be painted because I specifically told LELAND in person before he told me to send that picture that I want the underboards in gloss black as well.

[davey111483]

According to the screenshots of the PM's and E-mails, you did not specifically request the lip and underboards be painted. I can see that being a problem as you want them in black. This was not DTM's fault, as you didn't specify or even mention the lip and underboards in the original PM's.

As for the rest, ie. the shotty quality of service, and the "iffy" paint matching, that would be DTM's problem.

Any pictures of the quality of the paint?

Bro the PM's and emails are just the small infos. In person I specifically told them I wanted the side underboards painted gloss black as well.

[davey111483]

And the picture clearly showed painted underboards. Don't worry kelvin I would never return to your shop ever again bro. After a horrible experience I've learned my lesson.

Also a shop not telling you which was and which wasn't included is bad communication, they wouldn't do anything to orher parts and leave it unfinished because they thought i didn't want them? Nice. That shows your communication bro.

[DTM Autobody]

Should've just turned around and drove away if u thought it was so bad.

The communication was there and we even let you know that the front center would cost additional and you said that, that wasn't a problem? Don't blame it on our sales guy's Leland explained to you already what the deal was and you nodded your head. In the beginning of the thread someone said that you could have walked away why didn't u? If a customer is unhappy of something before the deal has been made then the customer has the full right to refuse our service...

[EvolutionXtacy]

im still waiting to see pics of the painted front bumper cover.. lol

[maikumaru]

what do "underboards" look like? I have never heard of this term before

[DTM Autobody]

save this photo and zoom in on your pc and let me know that the underboards is gloss black.... if it is then I will retract all my previous statements and tell Leland to agree to have you paint the underboards for free

[DTM Autobody]

what do "underboards" look like? I have never heard of this term before

Under boards are basically the attached side diffusers that go under the side skirts

[Boosted]

Under boards are basically the attached side diffusers that go under the side skirts

Just an FYI the technical term for those are "Barge Boards"

So case closed the OP incorrectly described what he wanted painted and you guys painted what he described.

/thread

Your welcome.

[EvoIX007]

save this photo and zoom in on your pc and let me know that the underboards is gloss black.... if it is then I will retract all my previous statements and tell Leland to agree to have you paint the underboards for free

I would believe it would be safe to assume the underboards are gloss black as you can see a reflection on them. So if they come matte, they were definitely painted on the evo pictured.

[EvoIX007]

Here's another evo x with the same kit...

[DTM Autobody]

I would believe it would be safe to assume the underboards are gloss black so as you can see a reflection on them. So if they come matte, they were definitely painted on the evo pictured.

Yes the "barge boards" came painted with the rest of the kit already. But we never agreed to repainting them to gloss black. The "barge boards" in this photo are actually gray

[EvolutionXtacy]

so pretty much... OP DID NOT STATE CLEARLY. what he wanted done, miss information pretty much.